We are delighted to declare the introduction of singular-touch workflow automation for ServiceDesk Plus Cloud, propelling enterprises towards heightened service desk efficiency by eradicating human involvement across a spectrum of processes.
Exigencies of Experience, Constricting Financial Allocations, and Dearth of Expertise
Service teams within organizations presently confront numerous challenges. Predominant among these are twofold: adhering to experience imperatives and extracting optimal value from their technological investments. Both these challenges have taken center stage as enterprises grapple with economic headwinds, prompting a shift towards streamlined processes and operational efficiencies. Against this backdrop, CIOs and other service leaders strive to concentrate on strategic endeavors that yield prompt value amidst tightening budgets. To accomplish this, they must liberate their scarce, specialized talent from manual, productivity-draining processes and workflows.
A strategy that precisely addresses all these constraints, namely, fulfilling experience imperatives, achieving swift time-to-value, and liberating specialized talent from monotonous tasks, is singular-touch workflow automation.
What Exactly are Singular-touch Workflows?
Singular-touch workflows within ServiceDesk Plus Cloud are event-triggered, visual workflows that operate autonomously without human intervention once triggered. Consider a service request for configuring printers on a macOS device. Currently, end users receive step-by-step knowledge articles for printer setup, or technicians manually execute scripts on the endpoint to configure the settings. With singular-touch workflow automation, upon receiving this request from the end user, a workflow is automatically initiated to identify the endpoint, establish a connection, and execute a script for printer setup. In this case, the creation of the service request by the end user serves as the singular touchpoint.
Singular-touch workflows for onboarding employees typically encompass a variety of tasks, such as adding a user to the AD, provisioning email accounts, and other actions.
Singular-touch workflow automation for employee onboarding.
Singular-touch workflow automation can be applied across various ITSM processes and use cases that require disproportionate time and effort. Some of these include:
- Employee onboarding and offboarding
- Auto-remediation of incidents
- Execution of standard and emergency changes
- Fulfilling software requests
- And much more.
How can I Construct Singular-touch Workflows in ServiceDesk Plus Cloud?
ServiceDesk Plus Cloud now seamlessly integrates with Zoho Circuit, a no-code/low-code workflow automation platform from Zoho. Utilizing Zoho Circuit, you and your teams can craft singular-touch workflows (termed circuits) effortlessly on a simple drag-and-drop canvas offering preconstructed states. States in Zoho Circuit act as the fundamental components of singular-touch workflows, governing the flow of data across different segments of the circuit. They execute actions on local services like Active Directory and private databases, execute Shell scripts on designated endpoints, and connect to third-party applications and services through APIs.
IT and business teams can construct singular-touch workflows on a drag-and-drop canvas, utilizing pre-built states to execute AD tasks, PowerShell and SSH scripts, API interactions, and more.
The Drag-and-drop Workflow Constructor in Zoho Circuit
A circuit can sequentially, concurrently, or in batches execute a set of tasks, providing the flexibility to create singular-touch workflows ranging from simple software provisioning to intricate changes for upgrading server operating systems. Organizations can also define their custom programming scripts and run them as serverless functions on ServiceDesk Plus Cloud. Zoho Circuit supports scriptwriting in Java, Python, Zoho Deluge, and Node.js.
If you want to learn more, make sure you contact us, and we will help you with your questions. Learn more about SanaTechGs and ManageEngine, and for more tips, visit our blog.